by Peggy Robin
The most constant theme of this column? Complaining about petty stuff.* I'm consider myself a champion-level complainer. Whenever someone asks me if I have a hobby, I will answer "Yes -- complaining." But I really do think I could turn pro.
So I'm always astonished when I go through any kind of process and find NOTHING to complain about. Something going entirely right? That deserves a column in itself. So here goes.
A few weeks back, I lost my Metro SmarTrip card. It's a senior SmarTrip with a half-price discount, and so I wasn't about to switch to ApplePay or tap myself in with a credit card. Besides, it had over $40 on it.
But when you have a Metro account and you've registered your farecard, no worries! As the station manager told me when I asked if anyone had turned in my dropped farecard, "You can just log into your account online and order a replacement." It's really that simple.
They said it would come in TWO business days....and yes, it did! Can't beat that for speedy service!
Good job, Metro!
------------------------
Still Life with Robin is posted on the Cleveland Park Listserv and on All Life Is Local on Saturdays.
------------------------
* Here are seven examples from over the years. I have lots more, but seven is plenty:
Packaging complaints:
Unreadable information brochures:
Having to put in a verification code every time I want to log into my account on a website
Childproof Rx caps,customer service robo-calls, and customer complaint petitions - a column with a 3-complaint trifecta
Calendar creep:
Email overload:
Too many ways to format phone numbers:
No comments:
Post a Comment