You can go to the DC Government's
website to post a service request for a street light that's out, an abandoned car or some other problem that requires the city's attention. But what happens next? Here's one
Cleveland Park resident's story about how his service request simply disappeared.
I opened an http://311.dc.gov service request on 24 Oct 2010 and it was closed ten days later with no notification or information to me concerning the resolution. I found no way online to determine what had actually been done, so I opened a new service request, asking about the disposition of the first, including my name and email several times. The second request was simply closed three days later, again with no information to me whatsoever.
When I check the status of both requests on the Web site, I see only "Complete" and the date.
